F.A.Q

 
Q. How can I protect my leather jewellery?
 
Cherish your leather jewellery as you would your favourite leather boots or handbag. Leather is a natural material and general wear or cleaning may cause shrinkage, stretching or colour variations. Leather products benefit from leather cream which prevents the product from cracking. It is advised to apply leather cream when the product is first removed from the packaging or when it feels dry.It’s a good idea to take it off before you shower or bathe.
 
Q. How do I protect my other jewellery?
 
We recommend that you take off your jewellery before going to bed or when taking part in any physical activity. Don’t swim wearing your jewellery because chlorine or salt water will make it matte and dull. Avoid contact with make-up, creams and perfumes and do not bathe, shower or wash up when wearing jewellery. Important: avoid the use of chemical agents, particularly those products used to tackle the housework. These types of cleaning products are especially harmful to dark silver jewellery with an oxidized finish.
 
Q. I have not received my order, what should I do?
 
Our delivery options are subject to availability and working days and exclude public holiday. We cannot guarantee delivery within our usual timescales to a small number of remote rural areas.
 
Q. How will I know when my order been dispatched?
 
We all like to be kept informed about our deliveries, so when you place an order online with us, we’ll send you an email confirmation as soon as our dispatch team has processed and shipped your order to let you know it’s on its way. We’ll tell you the expected delivery date of your order and supply a tracking number for all deliveries that need a signature so you can see the progress your order has made.