Return & Exchange

 
You have 30 days from the date of dispatch to return an item for an exchange or a refund. Please note you have 14 days to exchange or return items discounted or sale items.
 
Please complete the returns form on the back of your invoice and place this into a securely wrapped package. Take the returns sticker from the front of your invoice, tick the box that applies and attach the sticker to the front of the parcel. You will be responsible for the safe return of the item, including cost of posting. We recommend that you obtain proof of posting or return the item to us via Recorded delivery as we will not accept responsibility for the item until we receive it.
 
Please enclose your order form with the product and original packaging, including any labels or tags, and package it securely.
 
Input your order number & email address and attach securely to your parcel, making sure you cover any original labels, and take it into any one of the participating stores.
 
A product will only be accepted for exchange or refund if it is returned unworn, undamaged and in new condition. All body piercing jewellery is dispatched in clear plastic bags and sealed with a tamper proof label which allows customers to view the items and still make use of our fantastic returns policy However, we will not exchange or refund any item of body piercing jewellery if we believe that the sealed packaging has been opened or tampered with. This does not affect your statutory rights.
 
From receipt of your parcel we aim to process your returns as quickly as possible - usually within 48 hours. At busy periods of the year, please allow up to seven working days for your return to be processed.
 
We will process your refund as soon as possible usually within 48 hours of receipt. We will send you an email to let you know we have received the item and are processing it. A refund will normally take around five to seven working days to appear in your account, but this can also depend on your bank.